DON’T HESITATE PLEASE
Contact us for your idea or your new projects
Contact us before you arrive and we can arrange for someone to meet you from the airport and bring you to the Riad in style.
Yes, we have a dedicated tour guide that works for our Riad tailoring the tour to each individual’s need.**with an extra fee** contact us for the rates.
For cancellations from 30 days till 8 days before check-in we charge 50% of the total booking amount, from 7 days from check-in to arrival day or “no Show” we charge the 100%. For any modifications for the dates of your stay, you can modify(add or remove days from your initial booking) up to 50 days before arrival.
Yes, to guarantee and validate your booking we ask either a deposit of 50% of the total amount of your stay for standard rates or 100% of the total amount of your stay for non-refundable rates. If the guest do not cancel the reservation within the cancellation notice period or does not arrive at the hotel(no-show), the hotel will keep the 50% of the total reservation on standard rate. Whereas the deposit of 100% made for non-refundable rates are non-refundable in any circumstances. Without the deposit the hotel risks being left with an empty room, perhaps having referred requests from other protected guests.
Regarding the liquor license: we have an exclusive alcohol licence from the Moroccan authorities (which is very rare) which allow us to sell alcohol within the Riad, so only alcohol bought inside the riad is permitted. Food & drinks bought outside the Riad are not allowed also inside the Riad. We have this strict policy as we have a lot of control from the authorities and they can shut down the business without notice if the rules are infringe. *This policy does not apply for persons who have special dietary requirements.*(e.g:-Allergies or for religious regulations)
As it happens our restaurant , spa and all the riad is exclusively for our resident guests and as per our policy we are not open to visitors. As we are a Romantic riad and 90 % of our guests are couples, honeymooners or are here for a romantic trip and from past experience we know that they want the Riad to be calm and accessible everywhere and do not want to be disturb. We have these policies, so that all our guests can fully enjoyed their stay .